Return & Refund Policy
Last Updated: August 28, 2023
Important Notice: Our return policy is designed to ensure your complete satisfaction with every purchase. Please read this policy carefully to understand your rights and responsibilities when returning products to Simbaland.
Return Window
7 days from delivery date for most products. Some exclusions apply.
Condition
Items must be unused, in original packaging with all tags attached.
Refund Method
Refunds issued to original payment method within 14 business days.
1. Our Return Policy
At Simbaland, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return most items within 7 days of delivery for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Unused and in its original packaging
- In the original packaging with all tags and labels attached
- Accompanied by the original receipt or proof of purchase
3. Non-Returnable Items
Certain types of items cannot be returned for hygiene or safety reasons:
- Personal care items (e.g., cosmetics, skincare products)
- Underwear and swimwear
- Perishable goods (food, flowers, etc.)
- Customized or personalized products
- Downloadable software products
- Gift cards
4. Return Process
Follow these simple steps to return an item:
Contact Us
Email or call our support team to initiate your return within 7 days of delivery
Pack Item
Securely pack the item in its original packaging with all accessories
Return Authorization
Include the return authorization form provided by our team
Ship Package
Ship the package to our returns center using a trackable method
5. Refund Process
Once we receive and inspect your return:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 14 business days
- Refunds will be credited to your original payment method
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping fee will be deducted from your refund.
6. Exchanges
We are happy to exchange items for a different size or color if available. To exchange an item:
- Contact our customer service to confirm availability of the replacement item
- Follow the standard return process to send back the original item
- Once we receive your return, we will ship the replacement item
You will be responsible for paying the shipping costs for exchanging your item.
7. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos of the damaged/defective item and packaging
- We will arrange for a free return pickup and send a replacement at no extra cost
- If replacement is not available, we will issue a full refund
8. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance.
By making a purchase on Simbaland, you acknowledge that you have read, understood, and agree to this Return Policy.